Forum reply on The Straits Times, 28 Jul 2014

THE Personal Data Protection Commission (PDPC) has contacted Ms Li Dan Yue ("Reporting calls from 'unknown' numbers"; last Tuesday) and is investigating the matter.

One of the requirements of the Do Not Call (DNC) Registry is for organisations that send telemarketing messages to identify themselves in their messages and provide information on how recipients can contact them.

Organisations making telemarketing voice calls are also not allowed to conceal their telephone numbers (for example, they cannot make telemarketing calls using private numbers displayed as "unknown").

Individuals who receive such unsolicited telemarketing messages may wish to report such cases to the PDPC through our website at www.pdpc.gov.sg.  

Evelyn Goh (Ms) 
Director, Communications, Planning & Policy 
Personal Data Protection Commission