Nuisance Calls

Marketing calls

  • Sign up with the Do Not Call (DNC) Registry to opt out of marketing messages addressed to your Singapore telephone number, such as those which promote or advertise a good or service, allowing you to have more control over the kind of messages you receive on your telephone, mobile phone or fax machine.

  • Organisations which you have an ongoing relationship may send marketing messages on similar or related products, services and memberships to your mobile phone via text or fax without checking against the DNC Registry. However, you may opt out from receiving such telemarketing messages if you wish to and the organisations must stop sending such messages to your Singapore telephone number after 30 days.

  • Messages for pure market survey or research; messages that promote charitable or religious causes; personal messages sent by individuals; public messages sent by government agencies; and political messages will not be covered under the DNC provisions.

  • Telemarketing calls or messages of a commercial nature that target other businesses are also excluded from the DNC provisions.

  • You may register in any of the three DNC Registers by clicking here, based on your preference;
    • No Voice Call Register;
    • No Text Message Register; and
    • No Fax Message Register.

Unlicensed money lending (UML) messages

Police urge members of public who receive SMSes or “WhatsApp” messages from loansharks:

a) Do not reply or interact with the loanshark;

b) Notify the Police via i-Witness;

c) Report the number as “spam” and block the number using readily available spam filter applications.

Licensed moneylenders can only advertise on moneylender’s website and its business premise. Please do not give out personal information, such as NRIC, contact number, and bank details to anyone. Members of the public may also call the National Crime Prevention Council’s X-Ah Long hotline at 1800-924-5664 to report loansharking activities anonymously.

Robo calls

  • Don't answer calls from unknown numbers. If you answer such a call, hang up immediately.

  • If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.

  • Do not respond to any questions, especially those that can be answered with "Yes."

  • Never give out your personal data such as NRIC numbers, bank account numbers or other identifying information in response to unexpected calls or if you are at all suspicious.

  • If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.

  • Use caution if you are being pressured for information immediately.

Tools Available

  • The ScamShield app blocks known scam callers in a list managed by National Crime Prevention Council and the Police. It also uses on-device algorithm to filter SMSes sent by unknown persons to the junk folder.

  • Consider using other third party apps with similar functions to block unwanted calls and messages, e.g. Messages and Phone by Google, Calls Blacklist, Hiya, Call Control, etc.